Honeywell TC500A-N — a connected commercial touchscreen thermostat that controls and monitors rooftop units, heat pump equipment and their accessories over Wi-Fi, Bluetooth, BACnet IP, BACnet MS/TP and Sylk.
The TC500A-N is built for commercial buildings rather than homes: it drives 5H/3C heat pump or 3H/4C conventional equipment, fan coil units, and modulating heat and cool systems, with constant-speed, 3-speed, multispeed and variable-speed fan support and a packaged economizer enable output. Four universal terminals (two configurable as inputs or outputs, two input-only) plus a pair of Sylk terminals accept external sensors, while built-in temperature, humidity and proximity sensors handle the space itself. Configuration is done at the 4-inch touchscreen, through the Honeywell Connect Me mobile app, or over BACnet, and firmware is upgradable via Wi-Fi or the MS/TP network. The device carries a real-time clock with 72-hour retention through a power loss.
Specifications
| Rated voltage |
24 VAC, 50/60 Hz (working range 20–30 VAC); requires a UL certified Class 2 or IEC 61558 certified transformer |
| Power consumption, display on |
Max. 8.5 VA @ 24 VAC (355 mA @ 24 VAC) |
| Minimum load |
4 VA (all digital outputs off, no Sylk sensor) |
| Maximum load |
96 VA (all digital outputs on) |
| Display |
24 BPP TFT with capacitive touch panel, 480 x 480 pixels, 4" diagonal active area, dimmable LCD backlight |
| Universal I/O |
2 x UIO and 2 x UI: NTC10K Type II (C7021), NTC10K Type III (C7023, space temperature only), NTC20K / TR21 / C7041 sensor inputs; 0–10 V SELV voltage input ±5% of full scale; dry-contact digital input (open ≥ 100 kohms, closed ≤ 100 ohms). UIO adds 0–10 V output, ±3% of full scale @ 2 kohms |
| Sensor input accuracy |
±1°F (±0.5°C) from 50 to 90°F (10 to 32°C); ±2°F (±1.1°C) from 30 to 122°F (-1.1 to 50°C) |
| Equipment relay outputs |
G, Y1, Y2, Y3, W1, W2, W3: relay output, 1 A average at 24 VAC, 3.5 A pulse |
| Auxiliary output |
Relay dry contact, 1 A average at 24 VAC/DC, 3.5 A pulse |
| Onboard temperature sensor |
Heat 40 to 90°F (4.5 to 32°C), cool 50 to 99°F (10 to 37°C); resolution 1°F (0.5°C); control accuracy ±1.5°F (0.8°C) at room temperature |
| Onboard humidity sensor |
20–90% RH, resolution 1% RH, control accuracy ±5% RH at room temperature |
| Wi-Fi |
802.11 b/g/n; security OPEN, WPA, WPA2, WPA3_WPA2_AES |
| Bluetooth |
BLE 4.2 at 1 Mbps; Classic Bluetooth to 3 Mbps |
| BACnet |
BACnet IP over Wi-Fi; BACnet MS/TP over RS-485 at 9.6, 19.2, 38.4, 76.8 or 115.2 kbps |
| Sylk |
Honeywell Sylk bus |
| Operating temperature |
32 to 122°F (0 to 50°C) |
| Operating humidity |
10 to 90% RH, non-condensing |
| Storage temperature |
-40 to 150°F (-40 to 65.5°C) |
| Protection class |
IP20 |
| Rated impulse voltage |
500 V; independently mounted control, Type 1 action, pollution degree 2 |
| Certifications |
CE, FCC, ICES, UL/cUL, RoHS, REACH, California Title 24, BTL, Prop 65 |
Installation notes
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Transformer class matters: the 24 VAC supply must come from a UL certified Class 2 transformer (or an IEC 61558 certified transformer). Size it for the real load — 96 VA with every digital output energised, not the 8.5 VA the thermostat itself draws.
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Setpoint limits are enforced in firmware: heat setpoints clamp between 40°F and 90°F and cool setpoints between 50°F and 99°F. If a sequence of operation calls for values outside that band, the thermostat is the wrong device.
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RF exposure separation: to satisfy FCC and IC requirements, keep 20 cm or more between the thermostat antenna and persons during operation.
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No region selection in North America: local regulation fixes the 2.4 GHz Wi-Fi region on the North American version, so there is no region menu to set.
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Not a safety control: Honeywell states the TC500A-N is for building HVAC control and is suitable only for non-safety controls installed on or in appliances. It is not fire alarm equipment and carries no UL 864 certification.
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Do not open the housing: the datasheet warns there are no user-serviceable parts inside, and modifying the thermostat voids its conformance.
Related models
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Decoplate-N — TC500 deco plate sized for North American junction boxes, used to cover the wall opening left by an older thermostat.
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3011-7144-001 — replacement backplate for the TC500A-N.
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C7021 / C7023 / C7041 / TR21 series — the NTC10K and NTC20K remote temperature sensors the universal inputs are specified to accept.
Specifications taken from the Honeywell data sheet "TC500A Commercial Thermostat — Product Data," document 31-00398M-06, Rev. 02-23. Manufacturer specifications are subject to change without notice.
Documents
FAQ
What power does the TC500A-N need?
24 VAC 50/60 Hz (20–30 VAC working range) from a Class 2 or IEC 61558 transformer; consumption is up to 8.5 VA with the display on.
Which networks does it support?
Wi-Fi 802.11 b/g/n, Bluetooth, BACnet IP over Wi-Fi, BACnet MS/TP over RS-485 and Honeywell Sylk.
What equipment can it control?
Rooftop units and heat pumps: up to 5H/3C heat pump, 3H/4C conventional, fan coil and modulating heat or cool systems, with constant, 3-speed, multispeed or variable speed fans.
Can I manage it from a phone?
Yes. Authorized users connect over Wi-Fi with the Honeywell Connect Me app to monitor sites, schedules and settings and to override controls.
