Shipping Policy
The Fire Alarm Supplier ships commercial fire alarm and life safety products across the United States and internationally. This page explains how and when your order is processed, shipped and delivered.
Same-day shipping
In-stock orders placed before 3:00 PM Eastern Time, Monday through Friday, are processed and dispatched the same business day.
Orders placed after 3:00 PM ET, on weekends, or on U.S. federal holidays are processed the next business day.
Same-day dispatch applies to items that are in stock at the time of order. You can browse everything currently on the shelf in our In Stock collection.
Items that are backordered, discontinued, special-order, or require freight arrangement may take longer. If that applies to your order, we will contact you with an estimated ship date. Orders may also be delayed if payment verification is required, if the shipping address needs confirmation, or in the event of carrier disruptions or severe weather.
Free shipping over $75
Orders shipping within the United States qualify for free standard shipping when the order subtotal is $75.00 or more. Heavy and long parts are excluded — items such as conduit, sampling tube, cable reels, battery cabinets, enclosures and cylinders carry dimensional or freight charges that are calculated at checkout.
If you are not sure whether an item qualifies, add it to your cart and the shipping options will be shown before you pay, or contact us and we will confirm.
Shipping methods and costs
Shipping costs are calculated at checkout based on the weight, dimensions and destination of your order. The carrier and service level are selected according to package size, weight, destination, and any service you choose at checkout.
Oversized, heavy or hazardous items may require freight shipment. If your order requires freight, we will contact you to confirm arrangements and costs before shipping.
Domestic shipping (United States)
We ship to all U.S. states and territories. Delivery times vary by destination and the service selected at checkout. Transit times are estimates provided by the carrier and are not guaranteed unless you select a guaranteed service.
We are not able to ship to P.O. boxes for items requiring courier or freight delivery.
International shipping
We ship worldwide, subject to product availability and applicable export regulations. Certain products may be restricted from export to specific countries, and some manufacturers restrict international distribution of their products. If we are unable to ship an item to your destination, we will notify you and issue a full refund for that item.
Duties, taxes and customs charges: international orders may be subject to import duties, taxes, customs fees and brokerage charges levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost paid at checkout. Customs policies vary by country — please check with your local customs office if you are unsure what charges may apply.
If an international shipment is refused or abandoned at customs, the order may be returned to us at your cost, including any fees, which will be deducted from your refund. International transit times vary by destination and customs clearance, and are outside our control.
Order tracking
You will receive a shipping confirmation email with tracking information as soon as your order is dispatched. Please allow time for the carrier to register the first scan. If you have an account, tracking is also available under your order history.
Shipping address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.
If you need to correct an address, contact us immediately at customerservicegroup@thefirealarmsupplier.com or (480) 870-6686. Once an order has been dispatched, we may not be able to change it.
Damaged, lost or missing shipments
Please inspect your shipment on arrival. If your order arrives damaged, keep all packaging and contact us within 5 business days with photos of the damage and the packaging so we can file a claim with the carrier and make it right.
If tracking shows delivered but you have not received your package, contact us and we will open an investigation with the carrier.
Returns
For information about returning an item, please see our Return & Refund Policy.
Questions
If you have questions about shipping, delivery timelines or freight arrangements for a large project, contact our team:
The Fire Alarm Supplier LLC
125 Westlake Pkwy SW #170
Atlanta, GA 30336, United States
Order tracking, delivery dates and returns: customerservicegroup@thefirealarmsupplier.com
Quotes, pricing, availability and lead times: info@thefirealarmsupplier.com
Phone: (480) 870-6686, Monday to Friday, Eastern Time