Contact Us
We're always here to help. Whether you need a quote, a delivery estimate, or help identifying a hard-to-find part, our team is ready to assist — and we respond to every message as quickly as possible.
Phone
(480) 870-6686
Fastest option for urgent project needs.
Customer Service
Order tracking, delivery estimates (ETA), returns, and general support.
customerservicegroup@thefirealarmsupplier.com
Sales & Quotes
Product quotes, pricing, availability, and lead times.
info@thefirealarmsupplier.com
Business Hours
Monday – Friday, 9:00 AM – 5:00 PM Eastern Time
Closed weekends and U.S. federal holidays
In-stock orders placed before 3:00 PM ET ship the same business day.
Mailing Address
The Fire Alarm Supplier LLC
125 Westlake Pkwy SW #170
Atlanta, GA 30336
United States
Common Questions
These answer most enquiries right away.
Where is my order, and when will it arrive?
You'll receive a tracking number by email as soon as your order ships. For delivery estimates or tracking help, email Customer Service with your order number.
I need a quote or pricing on a large order
Send the part numbers and quantities to our Sales team, or use our Request a Quote form. We'll come back with pricing, availability, and lead times.
I'm looking for a discontinued or hard-to-find part
This is one of our specialities. Send us the manufacturer part number, panel model, or a photo of the existing device and our team will help you find the correct match or a suitable alternative.
How do I return an item?
Contact Customer Service with your order number to start a return. Please review our Return & Refund Policy first.
Do you ship internationally?
Yes — we ship worldwide, subject to product availability and export regulations. Import duties and taxes are the customer's responsibility. See our Shipping Policy for details.
Prefer to send a message? Use the form below — include your order number or part numbers where relevant, and we'll get back to you as quickly as possible.